Leadership, Systems & Change

Ideas about leadership, strategy, organisational change, systems thinking and making a difference.

The Respectful Maverick

  Independent enough to challenge. Respectful enough to listen. Grounded enough to serve. More than ten years ago, when I finished my work with Whanganui Computers in Homes in 2013, I was given a beautiful glass sculpture. Engraved underneath it was one word: Maverick. I loved it. I still do. But I have become increasingly

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Embracing Radical Gentleness: A Personal Ethic for Living, Leading, and Being of Use

Recently, I have been reflecting deeply on my style of leadership, communication, and engagement in my community mahi around digital inclusion. Throughout my career, people have often commented that I was “too nice”. While I initially took this as gentle criticism, deep inside, I knew it was something different—something subtle, strategic, and deceptively strong. What

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Embracing Chaordic Leadership: Dee Hock’s Vision for Digital Inclusion Whanganui

In the late 20th century, Dee Hock, the visionary founder of VISA, introduced a revolutionary concept he termed “chaordic”—a blend of chaos and order that reshaped the possibilities of organisational design, technology deployment, and leadership. Today, his once futuristic ideas have become profoundly relevant, guiding innovative initiatives like Digital Inclusion Whanganui. Who was Dee Hock?

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Creating a Sustainable Asset , Not Just a Project: How The E-Myth Revisited Shapes My Work in Digital Inclusion

When I first came across The E-Myth Revisited by Michael E. Gerber, I thought I was just reading another business book—one of many lining my shelf, full of good advice but often missing the human heart of what I do. But this one was different. This book didn’t just challenge how I work; it reshaped

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The Power of Thinking and Starting with Why

We don’t have the money, so we have to think. – Ernest Rutherford (1871-1937) on Kiwi ingenuity (Image pottery sculpture by Robin Murdoch) https://www.nzonscreen.com/title/rutherford-of-nelson-1972 Whilst not quite as of earth-shattering  importance to the splitting of the atom, nevertheless , attention to quickly fixing the digital divide must be given more priority. Probably Rutherford would not

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